At Barclays, we believe that banking should not only be easy, but that every interaction with us should be a memorable experience. We really appreciate your feedback. The more feedback we get from you, the more we can get it right, every time, for you and every other customer. Your compliments will be appreciated and will be shared with our staff who have gone extra the mile to delight you. If you're unhappy with our service, we need to know about it. We will do our best to resolve your complaint immediately. We will keep you informed about the progress until it is resolved.