At Barclays, we believe that banking should not only be easy, but that every interaction with us should be a memorable experience. We really appreciate your feedback. The more feedback we get from you, the more we can get it right, every time, for you and every other customer. Your compliments will be appreciated and will be shared with our staff who have gone extra the mile to delight you. If you're unhappy with our service, we need to know about it. We will do our best to resolve your complaint immediately. We will keep you informed about the progress until it is resolved.

The complaints process
  • If you are unhappy about any aspect of our service, you may make your complaint in writing or verbally at any of our branches, or through any of our other listed contact channels
  • We will acknowledge receipt of your complaint within two (2) working days and resolve it within twenty (20) working days. We will advise you of our resolution by any means of communication you may request.
  • If you have not heard from us after twenty working days, or are not satisfied with our resolution of your complaint, you may within twenty (20) working days submit a petition to the Financial Stability Department of the Bank of Ghana either verbally, or in writing, personally or by post.
  • The Bank of Ghana will have twenty (20) working days to conduct an investigation into the matter and issue a decision which will be binding on us.  
  • The contact details of the Bank of Ghana are:
    • Address: Financial Stability Department, 7th Floor – Cedi House, Accra.
    • Telephone: 0302665252; 0302665005
    • Email address: complaints.office@bog.gov.gh
  • If you are still unhappy about the regulator decision, you may seek legal redress at the courts.
Send us your feedback:
speech bubble with question mark icon

Contact channels

Customer contact centre:

Tel: +233 (30) 2429150

Toll free (Vodafone and MTN):

0800 222 333

Skype:

barclaysghserviceexcellence

Email:

service.excellence@barclays.com